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Customer Service Available at 781-335-2200

CANDY.COM GENERAL SHIPPING POLICY:
Our shipping charges are based on discounted FedEx carrier rates that are passed right to the customer. There are a couple of factors that highly influence the cost of shipping – these include: shipment weight, the size (or dimensions) of the package, number of packages,  the destination address and the shipping method.

  • Shipment Weight – this includes all items that is being shipped as well as any air pillows or kraft paper inserts that keep the products from shifting inside the box during movement to you. Please note that the shipping weight might be 8 pounds if you only purchased a 5 pound bag of gummies. We want to keep your candy safe and unharmed - that is, until you eat it.
  • Size (Dimensions) of the package – to ensure that your candy purchase arrives in great condition, we do not overstuff boxes.  Like inflating a balloon, you do not want to put too much air into it otherwise it will explode. We also try to keep packages lighter than 50 pounds so that you (and the carrier person), don’t hurt themselves moving the candy along.
  • Number of Packages – If you purchase multiple units, it may be likely that you received more than one package delivered to your location. Because we do not like to overstuff the boxes, we’ll add a second box to safetly ship your candy.
  • Destination Address – our candy selection may be shipped from multiple places around the world. Like an airplane ticket, the further away from home you go, the more expensive the ticket might be.
  • Shipping Method – the shipping method refers to the speed of the delivery. The faster the shipping, the more expensive it may be.

 Now we get the question pretty frequently: “Why is my shipping so expensive, I bought a $100.00 dress and paid $6.00 to ship it, but my $100.00 candy purchase shows the shipping to be over $20.00. What gives?” When comparing apples to apples, in this case shipping cost to shipping cost, you want to look at the total weight of the purchase, rather than the value of the purchase. The dress that was purchased, even though might have cost $100, weighed less than 2 pounds for a relatively cheap shipping cost. When you purchase candy, a heavy and dense product, the purchase weight might have been over 40 pounds.

TO OBTAIN A SHIPPING QUOTE:
To preview the shipping charges, enter the items you want to order into your shopping cart. When you're done, click on "shopping cart." Then enter your zip code at the bottom of the page. This will display all available shipping costs. Candy.com offers basic Ground, 3-Business Days, 2-Business Days, and Next Day shipping options to all of our customers who place orders to be shipped in the domestic United States. Please note that regardless of the shipping method you selected, Candy.com requires up to 2 additional business days to process your order before the carrier picks up the items.

INTERNATIONAL SHIPPING &  PO/APO/FPO BOX SHIPPING:
Candy.com does not ship to international territory. You can use a freight service with an USA address and then have them ship to you but Candy.com does no ship internationally.

DELIVERY TIME AND RUSH ORDERS:
For customers that just cant wait for our candy - well, we don't blame you! Please contact customer service before placing your order to discuss option available for rush delivery. Please keep in mind that Candy.com may require up to 2 additional business days to process your order before the carrier picks up the items.

Since FedEx does not conduct standard business on either Saturdays or Sundays (even for express shipping) the actual delivery date may differ from the Estimated Scheduled Delivery Date as found on the Tracking confirmation email. For example: A packaged shipped via "Next Day" leaving our warehouse on a Friday for San Diego, will not arrive until Monday, even though it has a one day transit time. Please refer to FEDEX.com for more information.

Candy.com cannot be held responsible for any packages which are delayed due to unforeseen FedEx delays such as "adverse weather conditions", "Beyond FedEx control", or "Missed at facility" - please plan accordingly. Candy.com offers tracking numbers for packages for reference use only; this estimated delivery date is only an estimate and Candy.com does not guarantee specific delivery dates.

HOT WEATHER SHIPPING (SHIPPING TO WARM LOCATIONS):
No one likes melted chocolate - unless you like chocolate fondue! Chocolate, gummies, and other confectionery products don't like to sit in heat for long periods of time. During the hot-weather summer period, Candy.com reserves the right to hold all shipments from being processed from our warehouse on Thursday and Fridays to ensure packages do not sit in a non-temperature controlled shipping warehouse. If your package is held for this reason, we will have it shipped from the warehouse on the following business day.

REFUSED DELIVERY PACKAGE: 
Any packages refused at the point of delivery will be deemed as “abandoned property”. All refused packages will be returned to buyer at buyer’s additional expense or destroyed. No refunds will be issued for any packages which were refused delivery by any other shipping carriers. If you have any questions regarding why a package was refused for delivery, please contact FedEx at 1-800-GO-FEDEX and have your tracking number handy.

UNDELIVERED PACKAGE: 
Before completing your order online, we strongly suggest that you check both your billing address and shipping address to ensure accuracy. From time to time, customers may incorrectly fill these fields and submit orders. Candy.com will only ship the products to the address that is supplied on the order. In the case that an incorrect address is supplied, FedEx will try their best to contact the customer to confirm a correct address. If all attempts fail, Fedex will send this product back to Candy.com.

If an order is unable to be delivered by FedEx due to an incorrect address as provided by the purchaser, and the package is returned to Candy.com, there are two options available to the customer:

  • The Customer would still like the order reshipped: The customer is responsible to pay a $13.00 Fedex Return-to-sender fee (an administrative fee from FedEx), as well any secondary shipping charges to have the product reshipped to a corrected address.
  • The Customer would like to cancel the order: if the customer no longer wants the product, the amount refunded will be for the total purchase price less initial shipping & processing costs, less a $13.00 FEDEX Return-to-sender fee, as well as less a 20% restocking fee.

 FedEx will make 3 attempts on business days to make a delivery. If an order is unable to be delivered by FedEx due to the customer not being available for acceptance, and the package is returned to Candy.com, there are two options available to the customer:

  • The Customer would still like the order reshipped: The customer is responsible to pay a $13.00 FedEx Return-to-sender fee (an administrative fee from FedEx), as well any secondary shipping charges to have the product reshipped to a corrected address.
  • The Customer would like to cancel the order: if the customer no longer wants the product, the amount refunded will be for the total purchase price less initial shipping & processing costs, less a $13.00 FEDEX Return-to-sender fee, as well as less a 20% restocking fee.

FREQUENTLY ASKED SHIPPING QUESTIONS:
If I place my order today, when should I expect my delivery?
The speed of the delivery depends on how the order was shipped and the destination to where it was shipped. Candy.com processes most orders within 24-48 business hours of confirmation of order. If you have selected a Ground/Standard/Free Shipping method, your delivery is between 3-6 business days once it has been picked up by the carrier. If you have selected a faster shipping method, your estimated delivery may be sooner. In general please give up to two weeks for delivery and plan accordingly for the delivery. If you need the candy to arrive by a specific date, please contact customer service at 781-335-2200.

But wait, I need my candy really fast, do you have expedited shipping methods?
Candy.com does offer several shipping methods including 3-Day shipping, 2-Day shipping and Overnight shipments. Please keep in mind that Candy.com reserves up to 48-hours to process the order before shipping. If you have any concerns with specific deadlines, please contact customer service at 781-335-2200

How much does shipping cost / what is the cost to ship my order?
Shipping costs are based on a variety of factors including product weight and the destination of the package. Through our partnership with FedEx, we have negotiated competitive rates and we pass our savings to you.

To obtain a shipping quote, please add all of candy products you are looking to purchase into your Candy.com Shopping Cart. Within the basket, there is a box for which you can input your ship-to zip code to obtain shipping quotes for all available shipping methods. 

Why is shipping more expensive than the items I am purchasing?
Though Candy.com passes all of the savings directly to the customer, shipping at sometimes seems expensive.  Shipping costs for any carrier rely heavily on three factors: the weight of the box (the heavier the package, the more expensive the cost), the destination of the package (the further away from the East Coast to ship, the more expensive the cost), and the speed of the service (the faster to deliver the package, the more expensive it may be).

Can you ship to POBOX or APO addresses?
At the moment, FedEx requires a physical address to make a delivery. No deliveries will be made to POBOX or APO addresses.
Can Candy.com ship to locations outside the United States?
For all of the candy-lovers living outside the United States wishing to purchase sweets, you are in luck! Candy.com has partnered up with Bongo International in order to ship packages to international destinations. During checkout, please select the button that says “Outside the US”. For additional information, please refer to the www.BongoUs.com regarding the services, delivery estimates, and customer care.

Why does the shipped package weight more than the items I purchased?
To ensure that your candy arrives in great condition, we take the utmost care to package the products securely with air pillows, packing peanuts, and/or packing paper. Therefore, any packaging material and insets added into the box may make  the package heavier.

Am I able to include delivery instructions for FedEx?
We understand that customers may want the package delivered to a specific location at their residence or during a set time when they are available for convenience. At this moment, we are unable to relay these messages directly to FedEx. If you have a request, please contact FedEx Customer Care (1-800-GO-FEDEX) with your tracking number, and a care agent may be able to assist you with your request.

Is my order available for customer pick-up?
Picking up your order is an option available for everyone. The warehouse is located at 21 Commerce Road, Rockland, Massachusetts 20370. Keep in mind that not all items are available for pickup at this location (some items must be shipped). If you would like to pick up your order and save on shipping costs, please contact customer service at 781-335-2200 to make arrangements. Before making your trip to visit us, contact customer service to confirm the pick-up date – you will also need to bring a photo ID that matches the billing information of the purchaser (or a give a copy of your ID to the person picking up the order). Customer pick-up is available during standard business hours Monday-Friday 9:00am-7:00pm ET.

For More Frequently Asked Questions, see our FAQs page.