Buy More Save More

Get Up to 15% Off

Customer Service Available at 781-335-2200
Frequently Asked Questions

General Questions

How big are the packages of bulk candy?

Candy by nature is a heavy product. The size of the package depends on the product itself as items can vary in size. For visual purposes, a 5-pound bag of gummy bears may fit inside a 2-Liter soda bottle, whereas a 10-pound box of jelly beans may also fit in the same-sized container.

Do you have a storefront I can visit to browse your full selection of products?

Although we do not have a physical location where customers can come to view or pick up products, all of our products are conveniently accessible at the Candy.com website [http:www.Candy.com]. Our website offers more than 6,000 products with high-quality pictures, sizes, prices, and descriptions. We also offer highly competitive shipping rates for our customers. If there are any details for a product that you need further information, please contact our friendly customer service staff at 781-335-2200.

How far in advance should I order my candy if I need it for an event?

We would recommend that at a minimum you place an order with our company at least 3 to 4 weeks in advance of a special occasion to ensure:

  • The product is available for shipment.
  • There is enough lead time to process your order.
  • The package arrives on time for your event.
  • You don’t have to pay expedited shipping costs.

  • Most of our candy products do have a shelf life of 3-6 months, so ordering and receiving your candy one month in advance will still ensure fresh, edible candy if stored properly.

    The package is more candy than I want. Can I order a smaller amount?

    Shop around our website as we do offer many of our candies in different pack sizes. If you see an item in only one size, we can only ship that size. It is one way we keep our prices low.

    Can I receive samples before I purchase an item?

    Unfortunately, we currently do not offer samples of our candy products. You would need to contact the manufacturer of a certain candy to obtain samples.

    Do you have Kosher candy? How do you verify the Kosher status.

    Candy.com does offer an assortment of Kosher candy products. We try to consistently update our products to ensure their accuracy especially in terms of it being kosher. We have double-checked each and every item that makes it into our kosher category, but, from time-to-time, manufacturers may change the status of their products without notice. We cannot be held responsible for any inaccuracies in these terms. For more information regarding the kosher status of a product, feel free to contact a customer service representative and well be glad to do some research for you.

    My child has an allergy to tree nuts. The product I am looking at does not state any tree nut allergies, is it okay for me to purchase this item?

    The information listed on the product descriptions should only be used as a reference. For the safety of all candy-fans, we highly recommended that you contact the manufacturer directly to obtain allergen statements and updated ingredient listings for any concerns regarding allergies. Although the description may not state the allergen, the manufacturer would have the best knowledge on the current status of allergens for their products.

    I have a food allergy and need to know ingredient and allergen information prior to making a purchase. Where can I find this information?

    Candy.com does offer an assortment of Kosher candy products. We try to consistently update our products to ensure their accuracy especially in terms of it being kosher. We have double-checked each and every item that makes it into our kosher category, but, from time-to-time, manufacturers may change the status of their products without notice. We cannot be held responsible for any inaccuracies in these terms. For more information regarding the kosher status of a product, feel free to contact a customer service representative and well be glad to do some research for you.

    If you are looking for a specific type of product, please use our easy to navigate categories on the Candy.com website. There you will be able to find a vary of labels including gluten-free, nut-free, dairy-free, and even sugar-free confections.

    What happens if the item I purchased is out of stock?

    In the unlikely case an item is out of stock, Candy.com will notify you within 24 hours of processing your purchase. In the case of an out-of-stock item, your account will be refunded the purchase price of the item as well as the shipping costs associated with the out-of-stock item. In many cases we carry "like items," which are very similar items, but manufactured by different companies. We will also make you aware of these options. If you would like to be placed on the waiting list, you may do so directly on the product page. When the item comes back in stock, we will notify you to reorder the item.

    The candy that was delivered does not taste the same as the candy I purchase at the store, help!

    There may be several reasons why the product may taste or look different than the candy you purchased at the store.

    If Appearance: The product that you ordered may be manufacture by a different company- the products may have slight differences in ingredients and how they were made. For example, you might think there is only one company that produces a gummy bear, but on Candy.com, we have over 15 different manufacturers of gummy bears. Please double-check that the product you are purchasing is manufactured by the same company.

    If Texture: Some variances in texture may be due to the temperature of the product. For example, a gummy that was just delivered to a cold location, may be harder in texture than a gummy that has been stored in room temperature for at least 24 hours. HINT: Try to leave the product properly sealed at room temperature for a day or so, this will allow the product to rest correctly and will have that delicious taste and feel you have grown to love. Caramels fall into this category.

    I am planning a party for a group of adults/children, how much candy do you recommend for each person?

    As a general rule of thumb, expect that most guests may take about 4oz of candy each. If you are making the goodie-bags, buy one pound of candy per three guests. You will need to pre-assort the selection prior to distributing the goodie-bags. However, for those who are setting up a candy buffet, you may want to purchase one pound of candy per two guests. This calculation will allow for the jars and containers to appear full as well as account for guests that may take more than 4oz each.

    Can you send me a catalogue to view?

    As we are trying to be a green company, we have decided not to print a catalogue. If we were to print a catalog, it would be thicker than a telephone book. Every day we increase the selection of sweet products and want our customers to have all of the most updated information when they purchase at Candy.com. All of our products are located on our use-friendly website. Guests are encouraged to customize the view through categories and colors to find that perfect candy for their needs. Our customer service representatives are also available to assist you with any questions or concerns you may have and will also be able to give recommendations on other similar items.

    Do you have an affiliate program?

    Candy.com does offer an affiliate program. To get started please click on the ShareASale image that will take you to our third party affiliate program sign up page: Share A Sale is a established and trustworthy company that manages thousands of affiliate programs. Signing up through this third party means you will never have to worry about incorrect information or untimely payments.

    Account Related Questions

    Do I need to create an account?

    Although you can checkout as a guest and not set up an account, we highly recommend that you do. The benefits of creating an account are:

  • Access to previous orders.
  • Share your purchases with friends through Facebook and Twitter.
  • Obtain tracking information on shipments.
  • Earn points in the Candy.com Candy Rewards Program and save on your next purchases.
  • What is the Candy Rewards Program and how do I redeem my Candy points?

    The established Candy.com Rewards Program grants customers the option to trade in "candy points" for "candy credits." So, each time you purchase something on Candy.com, we round your purchase to the nearest dollar amount and issue you candy points. Let the points rack up as you indulge your sweet tooth! Once you reach 100 points, you can trade them in for $5 candy credits to save on your next purchase. There are no limits to how many points you may collect, and no limit to how many candy-credits you may use in one transaction.

    You can redeem the points for credit when checking out on your next purchase. During the payment portion of checkout, you will be allowed to select as many (or few) points you would like to redeem on your order.

    I forgot my password, help!

    It’s okay. If you are unable to log into your account, please follow the go to the My Accounts page on Candy.com and select “Forgot Your Password”. Follow the prompts to reset your password. If you are still unable to access your account, please contact customer service at 781-335-2200 during business hours for assistance.

    Do you offer wholesale pricing for businesses and party coordinators?

    Candy.com does offer both a wholesale account as well as a bulk-volume discount accounts for your everyday needs. Please refer to the wholesale account link at the top of Candy.com for additional information or call our friendly customer service representatives regarding the opportunities to save on your everyday purchases. Once your account is approved, you will have access to the wholesale prices for Candy.com

    Shipping Related Questions

    If I place my order today, when should I expect my delivery?

    The speed of the delivery depends on how the order was shipped and the destination to where it was shipped. Candy.com processes most orders within 24-48 business hours of confirmation of order. If you have selected a Ground/Standard/Free Shipping method, your delivery is between 3-6 business days once it has been picked up by the carrier. If you have selected a faster shipping method, your estimated delivery may be sooner. In general please give up to two weeks for delivery and plan accordingly for the delivery. If you need the candy to arrive by a specific date, please contact customer service at 781-335-2200.

    But wait, I need my candy really fast, do you have expedited shipping methods?

    Candy.com does offer several shipping methods including 3-Day shipping, 2-Day shipping and Overnight shipments. Please keep in mind that Candy.com reserves up to 48-hours to process the order before shipping. If you have any concerns with specific deadlines, please contact customer service at 781-335-2200

    How much does shipping cost / what is the cost to ship my order?

    Shipping costs are based on a variety of factors including product weight and the destination of the package. Through our partnership with FedEx, we have negotiated competitive rates and we pass our savings to you.

    To obtain a shipping quote, please add all of candy products you are looking to purchase into your Candy.com Shopping Cart. Within the basket, there is a box for which you can input your ship-to zip code to obtain shipping quotes for all available shipping methods.

    Why is shipping more expensive than the items I am purchasing?

    Though Candy.com passes all of the savings directly to the customer, shipping at sometimes seems expensive. Shipping costs for any carrier rely heavily on three factors: the weight of the box (the heavier the package, the more expensive the cost), the destination of the package (the further away from the East Coast to ship, the more expensive the cost), and the speed of the service (the faster to deliver the package, the more expensive it may be).

    Can you ship to POBOX or APO addresses?

    At the moment, FedEx requires a physical address to make a delivery. No deliveries will be made to POBOX or APO addresses.

    Can Candy.com ship to locations outside the United States?

    For all of the candy-lovers living outside the United States wishing to purchase sweets, you are in luck! Candy.com has partnered up with Bongo International in order to ship packages to international destinations. During checkout, please select the button that says “Outside the US”. For additional information, please refer to the www.BongoUs.com regarding the services, delivery estimates, and customer care.

    Why does the shipped package weight more than the items I purchased?

    To ensure that your candy arrives in great condition, we take the utmost care to package the products securely with air pillows, packing peanuts, and/or packing paper. Therefore, any packaging material and insets added into the box may make the package heavier.

    Am I able to include delivery instructions for FedEx?

    We understand that customers may want the package delivered to a specific location at their residence or during a set time when they are available for convenience. At this moment, we are unable to relay these messages directly to FedEx. If you have a request, please contact FedEx Customer Care (1-800-GO-FEDEX) with your tracking number, and a care agent may be able to assist you with your request.

    Is my order available for customer pick-up?

    Picking up your order is an option available for everyone. The warehouse is located at 21 Commerce Road, Rockland, Massachusetts 20370. Keep in mind that not all items are available for pickup at this location (some items must be shipped). If you would like to pick up your order and save on shipping costs, please contact customer service at 781-335-2200 to make arrangements. Before making your trip to visit us, contact customer service to confirm the pick-up date – you will also need to bring a photo ID that matches the billing information of the purchaser (or a give a copy of your ID to the person picking up the order). Customer pick-up is available during standard business hours Monday-Friday 9:00am-7:00pm ET.

    My order contains heat-sensitive products (chocolates, gummies, mallows), do you guarantee that these will not melt?

    Let’s face it, no one likes melted chocolate (unless you are making chocolate fondue). We recommend storing all heat-sensitive products in a cool, ventilated area. Temperatures above 75 degrees and sunny areas typically will cause candy to melt. During warmer weather months, we strongly urge you to be careful when you are ordering heat-sensitive items. Candy.com cannot guarantee from meltage or heat-damage. To minimize any damages, please select an expedited shipping method.

    We do not recommend that you store chocolate or gummies in the refrigerator or freezer. Doing some may cause chocolates to develop a thin white film on the outside (called blooming). During the defrosting process, chocolate and gummies will begin to sweat and will also affect the aesthetic appearances of the candies. Although it will still taste good, it may not look too appealing.

    Ordering Related Questions

    Can I place an order over the phone or are you internet only?

    Many of our guests find the checkout process on Candy.com to be simplistic and easy to use; and place orders at their convenience through our automated and secure processors. But for those who prefer to place an order by phone, we can help! Please contact a customer service representative during business hours Monday-Friday 9:00am-7:00pm ET at 781-335-2200 for assistance on placing your order.

    I have questions regarding items on the website; can I speak with a specialist?

    All of our customer service representatives have gone through extensive training to learn everything they can about candy, snacks and sweets. If you have any questions, we’ll have that answers! From pieces per pound to allergen statements, the Candy.com customer service representative will direct you where to find the information and help you clarify any concerns you may have. Our representatives can be reached during business hours Monday-Friday 9:00am to 7:00pm ET by phone at 781-335-2200, by email at customerservice@candy.com, or by LiveChat.

    Is there a minimum order that I need to place?

    There is no minimum to place an order on Candy.com. You have the freedom, to order as little or as much as your sweet tooth desires.

    Is the confidential information I provide Candy.com secure? Do you sell my information to anyone?

    We want loyal customers such as yourself and thus we would never sell your information nor would we ever consider giving your information away. We take all necessary precautions to ensure that all confidential information is transmitted through secure processors. The Candy.com website is confirmed secure by both VeriSign and Norton Security.

    Why do I need to supply my telephone number and email address?

    Your contact phone number and email address are both important to Candy.com for two primary reasons. If there are any questions regarding your order, we may need to contact you by phone or email. In addition, your phone number is required by FedEx in case they have any questions regarding the delivery of your package.

    Please check your spam email folder to confirm that Candy.com correspondences do not get lost in the mix. Candy.com does not sell your email address to any other companies and will not send you junk or spam mail. If you feel that you no longer wish to receive emails from Candy.com, you may remove yourself from the correspondences by clicking the unsubscribe link or emailing customer service.

    What forms of payment are accepted on Candy.com?

    At this moment, we accept all major credit cards* (Visa, MasterCard, Discover, American Express), Candy.com E-Gift Cards and Paypal as standard payment. If you would like to pay by check or money order, please contact customer service at 781-335-2200 to make arrangements for your order. *For guests with international credit cards, regardless of the destination of the order, you will need to checkout through BongoUs.

    Can you accept food stamps/EBT cards as a form of payment?

    At this moment, Candy.com cannot accept food stamps/EBT cards for payment.

    I see two charges on my credit card, but I only placed one order. Help!

    If your order was placed using a major credit card, the bank may require authorization of the actual charge amount. Once the payment has been cleared through the banking system, the pending transaction should clear your account and only one charge should appear. If you have any questions regarding the charges on your account, please contact your banking institution immediately.

    Do you guarantee that I will be happy with my order?

    Candy.com offers a 100% Customer Satisfaction Guarantee. If you are unhappy with your purchase for any reason, please contact customer service and we will make all accommodations to make your order perfect. Customer Service can be reached during business hours at 781-335-2200

    How do I get a coupon code?

    Please register for the Candy.com Newsletter. Members that are registered for the Candy.com Newsletters may periodically receive coupons and promotional information. Also follow us on Facebook and Twitter as we post discount codes for our fans. Once you have the coupon code, enter the code at checkout to receive a discount on your order.

    Can I pick up my order instead of paying for shipping?

    Picking up your order is an option available for everyone. The warehouse is located at 21 Commerce Road, Rockland, Massachusetts 20370. Keep in mind that not all items are available for pickup at this location (some items must be shipped). If you would like to pick up your order and save on shipping costs, please contact customer service at 781-335-2200 to make arrangements. Before making your trip to visit us, contact customer service to confirm the pick-up date – you will also need to bring a photo ID that matches the billing information of the purchaser (or a give a copy of your ID to the person picking up the order).

    Can you price match against another store?

    At this time, Candy.com cannot price match against any other store or web store. We do offer great low prices for many items and low shipping costs compared to our competitors.

    I work for an organization that requires purchase orders to be created before payment is issued for my order. Can you accept purchase orders?

    At Candy.com, we understand there may be some hoop you need to jump through to purchase candy for your event. In the case a purchase order needs to be submitted, please contact customer service during business hour to obtain the correct procedure to order. Please note that although we are able to accept the purchase order to create the order, items will not be processed or shipped until payment is received and cleared through the financial institution.

    Problems with your Order?

    I just placed an order, but I need to cancel it

    We understand that plans change, and that orders may need to be cancelled. Please contact customer service as soon as possible. We will try as hard as possible to cancel the order before it has been processed. If the duplicate order has been shipped, the customer will assume all responsibility to return the duplicate shipment back to Candy.com in good condition. Once returned, the refund issued will be for the items shipped minus a 20% restocking fee. If the products are not returned in good condition, no refund will be issued.

    I placed a duplicate order, I only need one. Help!

    Please contact customer service as soon as possible. A duplicate transaction may have been submitted by your web browser if you reload or pressing the back button when submitting an order. We will try as hard as possible to cancel the order before it has been processed. If the duplicate order has been shipped, the customer will assume all responsibility to return the duplicate shipment back to Candy.com in good condition. Once returned, the refund issued will be for the items shipped minus a 20% restocking fee. If the products are not returned in good condition, no refund will be issued.

    I am missing candy from my order. Help!

    As items sold on Candy.com may ship from different warehouses, you may not have received all of your shipments. Please check the tracking information on your order in the My Accounts section on Candy.com. Additionally, large quantity orders are typically shipped in several boxes, so you may also want to confirm that you have received all related shipments from the carrier. (You can track the status of your shipment using the tracking numbers emailed to your registered account). After confirming all of the information, if you believe that you are still missing items from your order, please contact customer service immediately – a friendly staff member will be able to assist you. Any reshipments of products will be processed using the same shipping method as the original order.

    I received the wrong candy. Help!

    Before you panic, please make sure you have checked the original email order confirmation to verify the products that you had purchased. After confirming all of the information, if you believe the wrong product was still shipped, please contact customer service immediately – a friendly staff member will be able to assist you with returning the incorrect item at no extra cost to you and having a reshipment of the corrected item. Any reshipments of products will be processed using the same shipping method as the original order. Claims must be made within 72 hours of delivery of package. Please do not open or consume the incorrect item as this may invalid any claims being made.

    The color of the item I received doesn’t match the picture online. Help!

    Okay, let’s double check the item you received against the invoice for your purchase first. If the item purchase is the same item then this might be a match color variance (for example, if you purchased pink gummies and received a package of a lighter shade of pink gummies). Because manufacturers produce candies in large batches, the color of the finished product may appear slightly different from one batch to another. Additionally, you may want to look at the item on a different computer monitor to confirm appearance as monitor settings may alter the color of the picture being viewed. If the color appears to be extremely different than the represented item on Candy.com, please contact a customer service representative for assistance. Please do not open or consume the product if you believe the product is incorrect – items without the original manufacturer seal will be void of any claim.

    I want to make a return/exchange. Help!

    As part of our 100% satisfaction guarantee, we want you to be completely happy with your purchase. For any reason you are unsatisfied and would like to make a return or exchange, please contact customer service within 72 hours of delivery of your candy.

    I selected an expedited shipping method and my order didn’t arrive on time. Help!

    Before placing your order, we request that you please contact customer service to confirm shipping and estimated delivery dates for your order. As the dates provided are only estimates, FedEx does not guarantee deliveries regardless of the shipping method selected. Additionally, Candy.com cannot be held responsible for delays in delivery that are outside out of direct control (for example, hurricanes, snow storms, traffic, etc). Please plan accordingly to ensure that your order is delivered in time.

    My chocolate melted. Help!

    Please contact customer service immediately if you have received a package that contains melted candy. Claims must be made within 24 hours of delivery of package.

    The tracking number says the package was delivered, but I can’t find it. Help!

    Please check all surrounding doors at your location, sometimes the carrier leaves it at the door they think is the appropriate location. Sometimes, the carrier may also leave the package at the front desk of a building. If you are still unable to location your delivery, please have your tracking number handy and call FedEx (1-800-Go-Fedex). A FedEx representative will be able to speak with the delivery driver to inquiry where the package was left.