Candy.com wants to make sure that you receive your candy in the best possible condition! Some of our items, especially chocolate, will melt over 75 degrees. These items are labeled with the image below. When you see this, remember it is as easy as 1-2-3 to ensure your candy arrives fresh and in great shape!
1. Keep your candy cool by adding an ice pack.
Any shipment which show the following HOT WEATHER SHIPPING image will contain an ice pack:
The quantity included in the shipment is determined by the number of meltable items within the shipment
We recommend that during the summer months and hot weather days you take advantage of this option. We also suggest you check out Tomorrow's National Heat Index to determine if there is a heat advisory in your area. Remember to check at least 2-3 days after as well.
Please note that ICE PACKS only last on average 1-2 days once packed and shipped. These ice packs keep cool for up to 48 hours once packed. Although ice packs can be added to your shipment to minimize heat exposure, ICE PACKS DO NOT GUARANTEE YOUR CANDY FROM MELTING. For optimal use, select both an ice pack as well as expedited shipping options to ensure the safe arrival of your purchase.
2. Ship your candy Monday through Wednesday.
We also recommend that you ship your candy Monday through Wednesday. Why? Since UPS does not deliver on weekends, shipping at the beginning at the week ensures that your order is not in transit for excessive amounts of time. Orders shipped later in the week, even with icepacks, may not arrive in the condition they left us. (Please note, you must request that your order be held, otherwise, regular processing will apply to your order)
3. Take advantage of our expedited shipping.
We HIGHLY RECOMMEND that you upgrade your shipping for items that may melt. We recommend that you select at least FEDEX 2Day Shipping delivery service or better. We have negotiated special rates with FEDEX and pass our savings on to you, our customers. With home delivery, FEDEX reserves the right to leave or not leave the package depending on the drivers discretion. If you are not usually home during the day, we recommend you leave a note for the driver specifying your wishes.
Alternatively, you may also want to consider splitting your order into two separate orders one containing the meltable-items to be shipped expedited, and a second order containing non-meltable-items which may be shipped out Ground (3 to 6 business days).
If you are not going to be home in the day you may want to have your candy sent to your work!
PLEASE NOTE: Candy.com cannot be held responsible for any candy product that arrives damaged due to heat regardless of the shipping method selection. No refunds or replacements can be issued on any melted candy product regardless if ice packs/expedited shipping options are or are not selected.
Please fully utilize the suggested options above to minimize heat exposure for candies being shipped. If you have any questions, a customer service representative is available during business hours and can be reached at 781-335-2200.