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Home>Cancellation Policies

Cancellation Policies

We pride ourselves in only offering top of the line products and hope that all of our customers find that one item that delights their sweet tooth! But from time to time, a customer may change their mind and would like to alter their order or even cancel it altogether and we are happy to accommodate most reasonable changes.


To start the cancellation process, you must contact a customer service representative at Candy.com as soon as possible as we typically process all orders within 24 hours of receiving them.

  • You must contact a customer support staff by phone at (781)335-2200 (during business hours)
  • Once an order begins processing from our distribution centers it cannot be cancelled nor altered. Please see our RETURN section of the Candy.com website for all questions regarding all returns and exchanges. 
  • All shipping charges will be the responsibility of the buyer.
  • All cancellations are subject to a $39.00 cancellation fee per shipping location
Once a Candy.com representative authorizes a cancellation, we will credit your payment account within 3-4 business days. Please contact Candy.com if you have any additional questions regarding the CANCELLATION policies.
Please note that although we cannot guarantee that a cancellation will be processed; our customer service staff will try our best to cancel an order if possible. All cancellation requests must be made by phone  as soon as possible. Once an order is submitted for processing by the warehouse, no adjustments or cancellations can be made.

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