We pride ourselves in only offering top of the line products and hope that all of our customers find that one item that delights their sweet tooth! But from time to time, a customer may change their mind and would like to alter their order or even cancel it altogether and we are happy to accommodate most reasonable changes.
To start the cancellation process, you must contact a customer service representative at Candy.com as soon as possible as we typically process all orders within 24 hours of receiving them.
Once a Candy.com representative authorizes a cancellation, we will credit your payment account within 3-4 business days. Please contact Candy.com if you have any additional questions regarding the CANCELLATION policies.
Please note that although we cannot guarantee that a cancellation will be processed; our customer service staff will try our best to cancel an order if possible. All cancellation requests must be made by phone as soon as possible. Once an order is submitted for processing by the warehouse, no adjustments or cancellations can be made.
